We ask all customers not to call us on the morning of the booking for a more accurate arrival time.
This is because we don’t like to disappoint and find it better to give a morning or afternoon arrival time. Sometimes there can be delays outside of our control.
If the weather is too unsafe for our installers to work in, we will need to reschedule the booking. This is rare but it’s for safety reasons.
You will receive an SMS alert detailing how far away the installer is. This arrival time is estimated as it’s based on live traffic flow. This is generally an hour before their arrival.
Please ensure the boxes are left in the location where the trampoline is to be assembled. This helps us to keep on time for subsequent bookings that day.
Please ensure the chosen build (particularly grass/lawn areas are free from any debris. Dogs, cats and toddlers should be kept away from our installers while they’re building. This is because we are handling small fixings and the last thing we want is for them to cause injuries.
